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International Shipping

Which countries will HardnutZ despatch to ?

We currently desptach to all countries throughout Europe and the Rest of the World.

How long does delivery take?

Delivery times are dependant on many factors but we work hard to get your order delivered as quickly as possible. Delivery in Europe will take approximately 5-7 days after despatch and 7-10 days to USA, Canada and the Rest of the World.

Will I have to pay any Customs charges in my country?

There are no import/export duties on goods shipped within the European Union. All goods shipped to EU countries already have the relevant VAT included. Shipments sent outside the European Union are sold exclusive of VAT and may be subject to import duties and taxes, which may be levied once a shipment reaches your country. Please note: It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. It is a criminal offence to falsify the details on this form. We cannot inaccurately describe the contents, claim a lower value or mark as a gift. Please do not ask, or expect us to do any of the above. For details of Customs charges please consult your own Customs authorities for the latest rates.
Additional charges for customs clearance must be borne by you; unfortunately we have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances.

International Returns

Customers outside of the UK must follow the instructions below along with our standard returns procedure
To help us deal with your return to us quickly and efficiently you must mark all returns as RETURNED GOODS – FAILED SALE. This must be clearly marked on the customs information document ( CN22 and/ or CN 23) on the outside of the packaging. Failure to do so may result in the goods being refused at customs in the UK and so being returned to the sender.

What currency will I pay for my order in?

• You will pay for your order in GB pounds
• The price displayed when you confirm your order will be the price you pay when your order is processed and will not change
• This amount will be charged to your credit/debit card / PayPal account in GB pounds
• VAT is automatically included for destination countries in the EU