Customer Service

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Cookies are used on our site in order for us to store items in your shopping basket, to store delivery details and to store your member details. Most web browsers automatically accept cookies. You can decide to turn off cookies within your browser, however this will prevent you from making any orders or using any of the other features of the site that require cookies.

Password / account security

You are responsible for ensuring the security of your password and any activities that occur under your account. HardnutZ Ltd shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your password or account details.

Links to other sites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

HardnutZ Limited Warranty

HardnutZ helmets are passed and certified to the latest EU standards. This warranty extends to residents in Europe only. HardnutZ Ltd warrants to the original purchaser of this product that it is free from defects, in material and workmanship, under normal use for a period of one year from date of purchase. If within one year of purchase this product is found to be defective, HardnutZ Ltd ( at our sole option ) will repair or replace it without charge – provided that the original purchaser returns the product, indicating the specific reasons for its return and providing proof and date of purchase. To make a claim you may return it with your original receipt to us at:- HardnutZ Ltd, 1-5 Nelson Street, Southend-on-Sea, Essex, SS1 1EF This warranty does not apply to, and is void as to, defects or physical damage resulting from abuse, neglect, damage from heat, repair, improper fit, alteration, modifications or use contrary to that intended by the manufacturer. HardnutZ Ltd shall not be liable for any incidental or consequential damages arising from any breach of any express or implied warranty on this product. This warranty is exclusive and in lieu of all other warranties, express or implied, and all other remedies, guarantees or liabilities arising by law or otherwise. No representative or person is authorised to assume liability on behalf of HardnutZ Ltd in connection with the sale or use of this product.