Provided they are in stock, most packages are dispatched on the day that you order. We offer a range of guaranteed time specific postage options – see below.

• Approx Dispatch Time
• All ‘In Stock’ orders received by HardnutZ before 3pm online or by phone will be dispatched the same day
• Any orders received by HardnutZ after 3pm weekday or during the weekend, online or by phone, will be dispatched the following working day
• Delivery times vary depending on where the goods are being sent to and the type of service that has been selected.

Postage Options

For UK orders we use Royal Mail First Class. This means your goods will usually arrive the next working day for most of the UK.

For Europe Delivery we again use Royal Mail Airmail.

If you experience a problem with a delivery or with goods damaged in transit, please email us at info@HardnutZ.com

Once an order has been processed the delivery address for that order cannot be changed. We are also to redirect mail once an order has been placed. Please supply us with a delivery address where there will be someone in to sign for your package. If there is nobody in when the couriers call they will leave a card. You can then contact them to arrange delivery for another day or collect your goods from your local depot.

NB We do not ship to PO Boxes or Freight Forwarders – we require an individual’s private, physical address to ensure delivery of your order.

INTERNATIONAL DELIVERY

Which countries will HardnutZ despatch to ?

We currently desptach to all countries throughout Europe

How long does European delivery take?
Delivery times are dependant on many factors but we work hard to get your order delivered as quickly as possible. Delivery in Europe will take approximately 2-5 days after despatch.

Will I have to pay any Customs charges in my country?

There are no import/export duties on goods shipped within the European Union. All goods shipped to EU countries already have the relevant VAT included. Shipments sent outside the European Union are sold exclusive of VAT and may be subject to import duties and taxes, which may be levied once a shipment reaches your country. Please note: It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. It is a criminal offence to falsify the details on this form. We cannot inaccurately describe the contents, claim a lower value or mark as a gift. Please do not ask, or expect us to do any of the above. For details of Customs charges please consult your own Customs authorities for the latest rates.
Additional charges for customs clearance must be borne by you; unfortunately we have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances.

International Returns

Customers outside of the UK must follow the instructions below along with our standard returns procedure
To help us deal with your return to us quickly and efficiently you must mark all returns as RETURNED GOODS – FAILED SALE. This must be clearly marked on the customs information document ( CN22 and/ or CN 23) on the outside of the packaging. Failure to do so may result in the goods being refused at customs in the UK and so being returned to the sender.

What currency will I pay for my order in?
• You will pay for your order in GB pounds
• The price displayed when you confirm your order will be the price you pay when your order is processed and will not change
• This amount will be charged to your credit/debit card / PayPal account in GB pounds
• VAT is automatically included for destination countries in the EU

At HardnutZ we want you to be delighted every time you shop online with us. Occasionally though we know people may want to return items for a variety of reasons so set out below is our Returns & Replacement Policy.

We offer a flexible returns policy and we’re happy to accept items back for a refund or exchange if they don’t fit, you’ve ordered the wrong things, the items are damaged or defective on receipt or you simply don’t like what you’ve ordered.

We accept returns only on items that have not been worn (apart from to try for fit) , that are in the original packaging (in its original condition) and are in 100% resalable condition.

If you have any questions or are unclear about any part of ours Returns Policy please don’t hesitate to get in touch.

Tel: +44 (0) 845 017 5509
Email: info@HardnutZ.com

Returns & Replacements

At HardnutZ we want you to be delighted every time you shop online with us. Occasionally though we know people may want to return items for a variety of reasons so set out below is our Returns & Replacement Policy. We offer a flexible returns policy and we’re happy to accept items back for a refund or exchange if they don’t fit, you’ve ordered the wrong things, the items are damaged or defective on receipt or you simply don’t like what you’ve ordered.

We accept returns only on items that have not been worn (apart from to try for fit) , that are in the original packaging (in its original condition) and are in 100% resalable condition.

If you have any questions or are unclear about any part of ours Returns Policy please don’t hesitate to get in touch.

Tel: +44 (0) 845 017 5509 +44 (0) 845 017 5509
Email: info@HardnutZ.com

Items purchased online may be returned for a full refund up to 30 days after purchase in the original method of payment, subject to the terms below:
• The returned product must be in resalable condition (in its box without any visible wear and tear)
• If the product is returned in an unsuitable condition we will post it back to you and not provide a refund
• A receipt of purchase and return form must be provided with your returned product (Your receipt is emailed to you after you have completed your order and a copy is in the box with your order)
• If you need to return an item, either call us on 0845 017 5509 or more simply email us at info@HardnutZ.com explaining why you would like exchange the item or would like a refund. We will reply to your email within 24 hours
• Provided we have agreed on a refund we will credit the card we have on file for you – this may take up to 10 working days to appear as cleared funds
• If the original payment was via Paypal we will credit the Paypal account that the order was placed on.

Cancelling an Item

Under UK’s Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within 7 working days of delivery. This applies to all our products. To cancel a purchase contract, please follow the returns procedure above and put ‘Cancel Sales Contract’ as reason for return. Received orders may only be cancelled if the goods are returned unused, complete with their original packaging and in their original condition.

Shipping Returns

Please post your returns to:

HardnutZ Ltd
192 Eastern Esplanade
Southend-on-Sea
Essex
SS1 3AA

Customers are responsible for return shipping. On no occasion will HardnutZ Ltd be responsible for lost or damaged packages during the returns process. We suggest that you get insurance and tracking information on your package(s) as you are responsible for your goods until we are in receipt of them.

In an effort to reduce waste we request that, whenever possible, you re-use the original packing materials when returning items. There is no refund for the original shipping costs paid on purchase, unless the product was defective or the result of an error on our part, when we will be happy to refund the postage costs incurred. Postage refunds will be authorised for returned items sent by Royal Mail 1st class post only.

European Postage Refunds – can only be authorized if you have sent the item using a ‘standard international service’ from your national postal organization for return.
Returns made from countries outside of the EU must be clearly labeled as ‘Returned Goods – Failed Sale’. Failure to do this may result in charges to be paid before the item can be delivered, in these cases goods will not be accepted and will be returned to sender by the carrier.

We will not refund postage costs if you use a premium service

Exchanges

Exchanges may be made on HardnutZ purchases using the above returns procedures. All products must be in a resalable condition
A replacement item must be ordered online and the exchange item returned to our distribution address for a credit
The Shipping Returns procedure above must be adhered to
Exchanges can only be provided within 30 days of purchase and with the original receipt. After 30 days ,or without original receipt merchandise credit will be issued at current retail price after verification that the item(s) were purchased online from HardnutZ Ltd and that product has not been worn and has original packaging in a resalable condition
If the item is found not to be defective or sent in error by us, you will be responsible for the postage charges and the costs of any other services provided to you in connection with your purchase.
If items are returned for a straight exchange due to change of size/colour a further postage and package charge will be made.

Defective Merchandise

You can always return items if they are defective but HardnutZ Ltd cannot guarantee the exchange or credit of a defective item.
If an item is felt to be defective, please return it with the returns form explaining what the defects are. We will replace the item only if we confirm that it is defective. If the item is not considered defective, we will send it back and provide an explanation.

Making a complaint

We welcome feedback to help us improve the service we offer. If you have any complaint regarding any aspect please contact us. We will respond to all complaints within 5 working days and will keep you informed as we deal with your complaint

This privacy policy sets out how HardnutZ Ltd uses and protects any information that you give HardnutZ when you use this website.

HardnutZ Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

HardnutZ Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10/10/10. We collect information about you for two reasons – firstly to process your order and secondly to provide you with the best possible service

Information is collected from you when you register as a member or make your first purchase. When you order we need to know your name, email address, delivery address and credit or debit card details. Your telephone number is required so that we can notify you of any problems that might arise with your order. It is also required should we need to verify your identity if we suspect your card details are being used fraudulently.

The personal information we hold on our customers will be treated securely in accordance with HardnutZ Ltd security policy and the law. We will not pass on any information to third parties other than when required to as part of the order fulfillment (eg the financial institution that issued your credit card or the courier that delivers your order) Should this be necessary the third party involved will not disclose any of the details to another third party.

We may use the information collected to occasionally send you details of new products. We will not send random marketing emails (spam) to personal email addresses. If at any point you wish to be removed from our database please contact us and we will remove your details.

HardnutZ Ltd conforms to the requirements of the Data Protection Act 1998.

If you would like to check what information we hold on you please email us at info@HardnutZ.com If you find any inaccuracies we will delete or correct it promptly.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Transactions are completed through a secure web server. The secure server software (SSL) encrypts all your personal information you input before it is sent to us. SSL actually stands for Secure Socket Layer – a protocol developed by Netscape for transmission of private and sensitive materials via the internet. No credit card numbers are ever handled by or stored on our server. This information is held securely in accordance with our internal security policy and The Data Protection Act 1998.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Cookies are used on our site in order for us to store items in your shopping basket, to store delivery details and to store your member details. Most web browsers automatically accept cookies. You can decide to turn off cookies within your browser, however this will prevent you from making any orders or using any of the other features of the site that require cookies.

Password / account security
You are responsible for ensuring the security of your password and any activities that occur under your account. HardnutZ Ltd shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your password or account details.

Links to other sites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Ordering Methods

Products displayed on this website can be ordered online through our secure server – Ogone. Who? One of the largest payment service providers in Europe whose clients include retail giants like IKEA, Thomas Cook, Staples, Hallmark, Eurotunnel, Bose etc

We accept payments by Visa and Mastercard credit cards, Switch and Solo debit cards and through Paypal.

Place an Order

Placing an order with HardnutZ is easy. There’s no need to create an account first. You automatically create an account when you place your first order online. (We cannot accept orders by fax or email).

Here are the steps you need to follow to place an order:

• Shipping & Delivery
• Returns & Replacements Policy
• Privacy & Security
• Ordering & Payment

HardnutZ helmets are passed and certified to the latest EU standards. This warranty extends to residents in Europe only. HardnutZ Ltd warrants to the original purchaser of this product that it is free from defects, in material and workmanship, under normal use for a period of one year from date of purchase. If within one year of purchase this product is found to be defective, HardnutZ Ltd ( at our sole option ) will repair or replace it without charge – provided that the original purchaser returns the product, indicating the specific reasons for its return and providing proof and date of purchase. To make a claim you may return it with your original receipt to us at:- HardnutZ Ltd, 1-5 Nelson Street, Southend-on-Sea, Essex, SS1 1EF This warranty does not apply to, and is void as to, defects or physical damage resulting from abuse, neglect, damage from heat, repair, improper fit, alteration, modifications or use contrary to that intended by the manufacturer. HardnutZ Ltd shall not be liable for any incidental or consequential damages arising from any breach of any express or implied warranty on this product. This warranty is exclusive and in lieu of all other warranties, express or implied, and all other remedies, guarantees or liabilities arising by law or otherwise. No representative or person is authorised to assume liability on behalf of HardnutZ Ltd in connection with the sale or use of this product.